Comments on: Three Mantras

By: hypotheekrentes

hypotheekrentes — Sun, 13 Dec 2009 14:20:23 +0000

Hi,

I would like to use these three mantras in my life.

Thanks,

By: graceglmcooke

graceglmcooke — Sat, 27 Jun 2009 01:48:51 +0000

Generation Jones, you may have missed what I was saying. I didn't say he was the first president from my generation, and I conceded that he is part of another. He is the first president OF my generation. He is the first president that represents us, and this is the first time that we have become hrsaccount politically active to elect a leader. He is my generations first president

By: Traveller_Adventure

Traveller_Adventure — Thu, 18 Jun 2009 20:14:50 +0000

What a useful post here. Very informative for me..TQ friends...
sain-web.com

By: China Tour

China Tour — Fri, 05 Jun 2009 04:13:23 +0000

I think the interesting question on this topic is the hump and the continued support by these people. At what point do they move on and why?

By: Beijing Tour

Beijing Tour — Wed, 03 Jun 2009 13:09:46 +0000

Complete agreement on this.
Great post, what you said is really helpful to me. I can't agree with you anymore. I have been talking with my friend about, he though it is really interesting as well. Keep up with your good work, I would come back to you.

By: Joe Cothrel

Joe Cothrel — Thu, 07 May 2009 13:42:03 +0000

That's a terrific take on an important trend, Andrew. Your hypothetical meeting is one we've had with hundreds of companies over the time I've been with Lithium — and it's an a-ha moment for companies every single time.

I appreciated your comments about knowledge workers too. Back in 2000 when Ruth Williams and I wrote about online communities for SMR, we used the term “discretionary energy” to describe the untapped potential that exists inside and outside every company, in customers and employees alike. You can't compel it — even from those who work for you — but you can claim it by providing a platform and environment that makes people want to contribute.

It's a fascinating topic for management science I think — in addition to being an incredibly fun and satisfying area of emerging management practice.

By: gengstrand

gengstrand — Sat, 02 May 2009 04:16:13 +0000

I caught this same story. I think that the initial reaction was a variation of Get Satisfaction that is under corporate control. Eventually, Verizon and others will see the collective intelligence aspects. Not only does part of your customer support work for free, but also part of product design and marketing. I went in to more detail on this at http://it.toolbox.com/blogs/future-of-work/from...

By: Yuri Alkin

Yuri Alkin — Wed, 29 Apr 2009 19:34:47 +0000

Great post. These mantras are certainly true, and an emerging trend in the enterprise is to acknowledge and leverage them to address real business challenges. Not only they are applicable for externally facing business functions, but also can be very helpful when applied within corporations.

A good example is the shared development system we have built for internal use at Microsoft (CodeBox). Used by thousands engineers across the company it requires solid internal support service. We’ve been providing support through the internal IT helpdesk, but have been also investing into building a strong internal community around CodeBox. As that community has grown and matured, the same trend has emerged. More and more questions get answered through the community, which in turn makes newcomers and experts alike more engaged and involved.

Yuri

By: Rick Ladd

Rick Ladd — Wed, 29 Apr 2009 16:54:26 +0000

I have been preaching these mantras (though not always fully conscious of it) to my glacially innovative aerospace company for almost seven years now. That's how long we've had a “social” networking service in place, though we began by referring to it as an expert/expertise location system. I even suggested we offer to pay for (at the very least) high-speed internet service for any retiree who would make themselves available to answer questions through the service. So far, unfortunately, we are still struggling with adoption, though the trend continues upward ever so slowly.

One of the most difficult of these concepts to get across is that expertise is emergent. When first deployed subsequent to a reasonably successful pilot in 2002, we faced the issue of who should be “allowed” to list themselves in the system. I was able to successfully argue for allowing anyone, despite some fears that a janitor might hold himself out as a nuclear physicist. I pointed out there is no way to know beforehand who might have an answer to a question, especially since we have no idea of knowing what the questions will be.

We're still struggling, but your post makes it clearer than ever that we're headed down the right path. I'll make sure it gets seen by as many people as I can point to it. Thanks. BTW – It was your tweet about this blog that brought me here sooner rather than later (if at all). Another plus for the twitterverse!

By: Kathleen Gilroy

Kathleen Gilroy — Wed, 29 Apr 2009 16:32:32 +0000

This activity can also be explained by the rewards of social norms over market norms. I'm reading Predictably Irrational and Chapter 4 — The cost of social norms — has a lot to say about why people are happy to do things especially if they don't get paid for them.