Comments on: Release the Enterprise 2!

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By: saqibali

saqibali — Tue, 04 Aug 2009 01:14:21 +0000

Changing mindsets sometimes requires drastic measures. I would suggest that you ask your users to use a RSS reader and subscribe to “customized” Confluence RSS feed. A RSS reader will force them into the habit of visiting the wiki to read the comments/edits instead of viewing them in a traditional email. You will be cultivating a good habit by recommending RSS readers.

Just a thought.

By: gengstrand

gengstrand — Tue, 04 Aug 2009 00:05:33 +0000

Thanks for pointing this out. I downloaded and read that introduction chapter and am looking forward to reading the entire book. I hope that you don't mind but I quoted two sentences (yes, I appropriately attributed the short excerpts to you) in a recent blog of mine at http://it.toolbox.com/blogs/future-of-work/one-...

By: sunnylim

sunnylim — Mon, 03 Aug 2009 23:14:38 +0000

Hi Saqibali,

Thanks for the response. The wiki in used in Confluence which I find so far to be a very good product other than the word processing capabilities like more wikis are behind MS word.

Agreed. I recommended the use of comments what is found on Confluence that caters to threaded comments. However, somehow some team mates are still tied to emails. How do we change the mindset of these people ?

By: saqibali

saqibali — Mon, 03 Aug 2009 16:30:05 +0000

Well I think there are two different scenarios here:

1) Wiki by itself does a very good job of maintaining the context of conversations, especially if you have threaded comments enabled for the wiki pages; but
2) If your users are subscribing to changes (edits) and comments via email, then maintaining the context of notification the emails is almost next to impossible because of their flat hierarchy.

By: sunnylim

sunnylim — Mon, 03 Aug 2009 01:00:37 +0000

I encountered a variation of this. A team that I saw, some of the team members refused to use a wiki claiming that the wiki does not capture the context/conservation that is normally captured in emails.

Anyone encountered this before ?

By: wilpep

wilpep — Fri, 31 Jul 2009 09:15:52 +0000

Once other issue that might be of interest is if you are aware of any applications in the farming/agricultural community ? For example in a dairy co-op, a geographially dispersed interconnected community, with common interests and likelihood of local rivalries/family feuds

By: justingsouter

justingsouter — Thu, 30 Jul 2009 07:51:40 +0000

I'd echo Kjetil that managing the change is a key topic.

I see three roles for Web / Enterprise 2.0:
- internal collaboration
- external marketing, PR, feedback etc.
- collaboration with customers / stakeholders

There seem to be a number of B2C case studies, but much less in the way of B2B stories. Web 2.0 is still revelant to B2B, but this is not clear enough to the average business person.

Also, how should organisations properly use the tools you already have? SharePoint has had a massive take-up, but my experience has been that most adopters a) don't know where to start [hence the need for a book], and b) are too frightened to let staff use the tools properly.

Which leads me on to my final point - which is that Enterprise 2.0 threatens the top-down model of organisation control. Managers will need to unlock the firewall and copy early adopters like IBM in having acceptable use policies for such tools, rather than seeing it all as a 'waste of time'.

By: pos1235

pos1235 — Wed, 29 Jul 2009 00:04:28 +0000

I think Kristensen and Gould are on the right path for article content. Leading an E2.0 strategy program for a large Fortune 50 retailer, our key issues would be about how to manage the transition from a centralized content management approach to a model that allows for more open publication and content creation. The compliance issues that was raised is also appropriate as there are some very real concerns about SEC and other public company regulations on what can and cannot be discussed on any source that could potentially be shared publicly. There will be a struggle for how to best get the business value of the collaboration and knowledge sharing without legal and other concerns getting in the way, as they do now. Finally, we are looking at the forming, storming, norming of any new technology usage cycle and trying to decide how much we can stand during the forming and storming phase as we work out new cultural roles in E2.0. So, content on how to best handle this phase would be worthwhile.